Privacy Policy

This Privacy Policy (“Privacy Policy“) describes how Albatros Lokalservice 24/7 AB, Org. 559267-9731 (hereafter, “we” or “us“) as the data controller collects and processes your personal data when you use our services (“Services”) or visit our website www.albatros24.se (“Website”). Here, you can also read about your rights towards us and how you can exercise them.
 
You can always contact us if you have questions regarding your personal data by sending an email to [email protected].
 
WHAT PERSONAL DATA WE PROCESS
We process personal data that you provide when registering, booking our services, or communicating with us, as well as certain technical data automatically stored through cookies and similar technology when you visit our Website. We may process the following personal data about you:
 
Name, personal ID number, and address
• Phone number and email
• Any alarm codes
• Information about your orders
• Other optional information you provide during the order, such as household details
• Technical data, such as IP address
• Aggregated data about the duration and visit patterns on our Website
• Profile information from social media and browsing history on other websites and apps if you consent to it
 
WHY WE PROCESS YOUR PERSONAL DATA
We may process personal data for the following purposes with the legal bases indicated below.
• Provision of the Services
• Provision and support of user accounts
• Customer service and communication
• Payment and invoicing
• Sending newsletters via email
• Conducting market research and customer reviews
• Marketing on other websites and apps
• Analysis of how our Website is used
 
LEGAL BASIS FOR PERSONAL DATA PROCESSING
Fulfillment of contract
We process the personal data necessary to fulfill orders, provide your user account, and offer customer service to deliver our Services according to our General Terms and Conditions. Such data includes, for example, contact details, address information, and other information you provide when contacting us.
 
Legitimate interest
Some personal data processing we perform is based on a so-called legitimate interest, meaning we have a legitimate interest in processing your personal data that does not override your rights and freedoms. For example, we send newsletters based on our legitimate interest to keep you updated as a customer on offers. We may also conduct market and customer analysis and ask you to leave a review based on our legitimate interest to improve and develop our Services. You can unsubscribe from our newsletters at any time via the link in each newsletter and choose not to participate in customer surveys.
 
Legal obligation
In some cases, we may have a legal obligation to process your personal data. For example, we must process certain purchase data to comply with bookkeeping requirements.
 
Consent
Some data we only process with your consent. For example, we may collect aggregated information via cookies about how you use our Website, profile information from social media, and information about your activity on other websites and apps to create custom audiences for our marketing, display targeted ads, and monitor the reach of our marketing campaigns. You can withdraw your consent at any time by changing cookie settings on our Website.
 
WHAT ARE COOKIES AND HOW DO WE USE THEM
Our Website uses cookies and other similar technologies (hereafter “cookies”). Cookies are small text files stored on your device that collect certain data about your device, such as the IP address and how you use the Website. Cookies are automatically deleted when they reach their expiration date, typically within a month.
 
Some cookies are necessary for our Website to function and are placed on your device based on our legitimate interest to provide a functioning and secure Website. Other cookies, such as those used for marketing and analysis, are stored on your device only if you consent to them when visiting the Website. More information about cookies can be found in our cookie policy.
 
HOW LONG DO WE STORE YOUR PERSONAL DATA
Your personal data is only stored as long as necessary to fulfill the purposes for which the data was collected in accordance with this Privacy Policy. Generally, we store customer data for up to 24 months from your last order or other interaction with us.
 
We may store the data longer if required to comply with legal obligations or protect our legal interests. For example, we must retain bookkeeping data for at least seven years according to the Swedish Bookkeeping Act.
WHO HAS ACCESS TO YOUR PERSONAL DATA
Your personal data is processed by our employees and consultants who need access to the data to perform their duties. In addition to our employees and consultants, we use certain third-party services to provide, improve, and market our Services.
 
We use third parties for services such as communication, our Website, and data storage. We also use services from Google and Facebook to analyze how our Website is used, display targeted ads, and monitor our marketing campaigns if you consent to their use. To provide the services, these third parties may be granted access to your personal data. We only share personal data necessary to fulfill the specific service.
 
We may also need to disclose necessary information to authorities if required by law. In connection with the acquisition or divestiture of all or part of our business, your personal data will be shared or transferred to the acquiring or merging entity. Your personal data will continue to be processed in accordance with this policy.
 
WHAT ARE YOUR RIGHTS
You always have the following rights concerning your personal data:
• You can request information about what personal data we process about you.
• You can request correction of incorrect personal data.
• In certain circumstances, you can request that your personal data be deleted or restricted.
• You can object to the processing of personal data you believe is incorrect.
• You can request that we transfer your personal data to you or someone else.
 
Note that there may be obstacles preventing us from deleting certain personal data, such as data we are required to retain by law.
 
If you have any questions or comments regarding our handling of your personal data, we ask that you contact us. You also have the right to file a complaint with the Swedish Authority for Privacy Protection (https://www.imy.se), which is the supervisory authority for data protection matters.
 
HOW YOUR PERSONAL DATA IS STORED
We take a range of security measures to protect your personal information, such as access restrictions, encryption, and pseudonymization. Only employees with the appropriate authorization have access to personal data, and we store computers and servers used in our operations to store personally identifiable information in a secure environment.
 
Your personal data may be processed in a country outside the European Economic Area (EEA). When transferring personal data to a country outside the EEA, we take appropriate legal, technical, and organizational security measures to ensure that the data is processed at a protection level equivalent to that within the EEA. Such measures include, among other things, entering into the European Commission’s model clauses when the recipient country’s data protection regulations are not recognized as ensuring an adequate level of protection for data processing.
 
DATA PROCESSING AGREEMENTS
To fulfill the purposes of our data processing, we engage service and system providers for IT, website, marketing services (e.g., marketing automation and optimization tools and services for marketing mailings), CRM systems, monitoring and prospecting tools, and sales systems, which process personal data on our behalf (data processors). Our data processors may only process personal data according to our instructions and are also required by law to take appropriate technical and organizational security measures to protect the data.
 
CHANGES
We may unilaterally change this Privacy Policy. In the event of significant changes, you will be informed of the updated terms on the website or via email before the changes take effect. The currently applicable privacy policy is always available on our website under the “Privacy Policy” tab.
 
CONTACT DETAILS
Albatros Lokalservice 24/7 AB
Org. 559267-9731
Hornsgatan 79, 11849 STOCKHOLM